Nancy Briggs

In her role as Senior Vice President of Product, Nancy Briggs offers a rare blend of creative and operational strengths, with the talent to transform cross-functional groups into cohesive customer- and product-oriented teams. She evaluates product and service ideas, develops business plans, coordinates and implements multimillion-dollar projects and drives strategic and tactical road maps to attain performance, budget, timeline and revenue objectives.

Nancy has built a superior 15-year track record as a product development professional and a visionary leader with distinctive skills in client and vendor relationship management. Throughout her career, she has produced dramatic and useful changes across a variety of professional landscapes, aligning and energizing people with her exceptional communication and ability to execute.

Before joining HOPS, Nancy visualized, positioned, priced and launched an array of innovative products for First Data Corporation, a global technology leader in delivering payment and prepaid services. Nancy forged and fortified ties with First Data's vendors. Within internal departments, she consistently streamlined operational reviews to hit SLA targets, assessed and applied upgrades to products and services, and sustained budgets. She also trained and mentored sales and consulting teams and collaborated with marketing, IT and sales colleagues to concoct, conceive and deliver innovative products.

During her one-year tenure at First Data, Nancy racked up more business/product development results in her area than former management had achieved over the previous five years. Those successes included slashing the cycle times for product development by more than 300 percent and negotiating new pricing that reduced reporting costs by 70 percent.

Nancy also oversaw business solutions, product development and global service management solutions for Level 3 Communications, which operates one of the largest communications and Internet backbones in the world. While at Level 3, Nancy ushered in an automation process that cut operating expenses by 80 percent, installed the company's first automated cost engine for access services and initiated sweeping financial-control changes that trimmed network expenses by $4 million a month. Level 3 honored Nancy with a "Circle of Excellence" award for her ground-breaking solution design and implementation.

Prior to Level 3, Nancy managed ordering and provisioning for WorldCom, Inc. She was the primary liaison to WorldCom's internal and external stakeholders for carrier support and was responsible for the design and completion of a nationwide standard to support directory services.

Nancy earned a B.S. from Salem State College in Education.